Special hours today

The Eccentric Cafe, our General Store and our Comstock Brewery will all be closed today for our annual company-wide meeting. Normal business hours for the Cafe and Store will resume on Tuesday. Apologies for any inconvenience. 

Host/ Hostess

JOB TITLE:  Host/Hostess

LOCATION: Eccentric Café, Kalamazoo, MI

REPORTS TO: Assistant FOH Manager

FLSA POSITION TYPE: Part-time, Hourly Non-Exempt

EXTERNAL POSTING DATES: 09/11/2017-10/01/2017

 

POSITION SUMMARY: Greet and seat guests in a warm, friendly and sincere manner and escort them to their table. Make a good first impression, and insure guests are happy when leaving the restaurant. Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers, kitchen and management.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Adheres to and advances the “Safety Always” culture of Bell’s Brewery.

• Greets guests professionally in person and over the telephone. 

• Seats guests according to section rotation.

• Manages wait list.

• Books and sets up reservations according to policy.

• Communicates open menu counts with kitchen. 

• Maintains clean and organized work area.

• Knows & enforces company pub policies i.e. times for children, employee admittance on band nights, etc.

• Knows band, what type of music they play, & amount of cover charge.

 

Additional duties may be assigned as necessary.

 

MANAGERIAL/LEADERSHIP RESPONSIBILITIES:

• None

 

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

MATERIALS/MACHINES/EQUIPMENT USED:

• POS system

• OpenTable 

• Telephone system

 

IMPORTANT SKILLS AND ABILITIES:

• Friendly and welcoming

• Ability to multi-task

• Teamwork

• Effective communication skills 

• Calm in stressful situations

• Takes direction easily

• Good memory/observation skills

• Quick-thinker, problem-solver

 

THE IDEAL CANDIDATE WILL POSSESS:

• Prior restaurant experience

• Previous customer service experience

 

PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to frequently sit, stand, walk, stoop, and kneel

• Ability to frequently talk, hear, and smell

• Ability to frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 58 lbs.

• Ability to frequently reach with hands and arms; use hands to finger, handle or feel objects, tools, or controls

• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Entertainment venue with live music acts

• Alcohol serving environment

• Rapid changing flow of business

IF INTERESTED PLEASE CLICK HERE FOR MORE INFO! 

Bell’s is an Equal Opportunity Employer.