Operations Lead

JOB TITLE: Operations Lead

LOCATION: Eccentric Café, Kalamazoo, MI

REPORTS TO: Hospitality General Manager

FLSA POSITION TYPE: Full Time, Salaried Exempt 

EXTERNAL POSTING DATES: 01/03/2018-01/21/2018


POSITION SUMMARY: The Operation Lead’s primary responsibilities include leading and organizing the day-to-day Operation Team’s efforts to support and execute hospitality and brewing operations of the Eccentric Café and Downtown Retail Campus (DRC). This position will also support the Hospitality Manager in delivering a first-class experience to all customers.



• Adheres to and advances the “Safety Always” culture of Bell’s Brewery, Inc., and is accountable for the safety of their crew. Leads by example in order to be a Safety role model for the department.

• Promotes an atmosphere of cooperation and teamwork within the department and the company.

• Receives operations requests and assigns to staff 

• Leads and motivates completion of all operations activities while on shift

• Schedules and monitors staff attendance and performance through documentation, coaching and/or progressive discipline efforts with coordination of Hospitality General Manager 

• Conducts annual performance reviews with all direct reports. 

• Coordinates with HR and Hospitality General Manager for interviewing and hiring of new staff.

• Assists HR and Hospitality General Manager to successfully onboard and train new team members.

• Supports operations team to meet service needs as required. 

• Coordinates with Event Manager to lead team in the support and execution of all logistical aspects of Eccentric Café events setup and tear down.

• Conducts weekly staff meetings to discuss upcoming events and projects to ensure communication throughout the department. 

• Collaborates with other department leaders to determine, prioritize and execute operational requests

• Develops and maintains SOPs to ensure the accountability and training of the operations team; monitors and tracks efficiency of training through outcomes of service

• Reports shift notes at the conclusion of each shift.

• Coordinates with DRC Purchasing Specialist to maintain inventory levels of all pub supplies by managing physical counts

• Works with outside vendors to remove spent grain.

• Assists FOH and General Store leadership in collection and management of beer inventory through the continual organization and auditing 

• Assists Brewery Logistics team with reporting, movement, and tracking of B1 inventory; especially tax-exempt beer.

• Assists Hospitality Manager with future growth of the DRC through continuous optimization of current processes.

• Prepares Bill of Ladings for outbound shipments.


Additional duties may be assigned as necessary.



• Operations team


QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess a valid driver’s license

• Must have a flexible schedule; nights, weekends, and on call duties are required.



• Computer - Microsoft Office & Internet 

• Multifunction office printer/copier/fax

• Variety of hand tools and shop equipment

• Fork and scissor lifts 

• Pallet jack

• Hand cart

• Labeler

• Bar code scanner

• Cleaning agents and other hazardous chemicals

• Company service truck, van



• Exceptional leadership skills.

• Excellent communication skills and a collaborative attitude.

• Strong written and verbal communication skills and comfort addressing diverse groups.

• Computer skills necessary to manage internal systems and software.

• An energetic, forward-thinking and creative individual with high ethical standards who will positively represent the DRC both internally and externally.

• A well-organized and self-directed individual who is a team player.

• Outstanding attention to detail and the ability to manage multiple processes at one time.

• Ability to coordinate with other departments according to schedule.

• Strong time-management skills with a proven ability to plan, organize, and prioritize work to balance multiple projects and deadlines.

• The ability and aptitude to work with and troubleshoot building systems and equipment

• Flexibility and adaptability to an ever changing environment

• Excellent customer service skills



• Prior facilities operations experience

• Experience in wood, metal, or plastic fabrication

• Forklift training and/or certification

• Prior experience working event set-up and tear down

• Prior experience working in a bar setting

• Experience with Microsoft Office Suite and a work order and inventory management software



PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, and climb

• Ability to frequently talk, hear, and smell

• Ability to frequently lift and/or move up to 58 lbs, occasionally lift and/or move up to 75 lbs with assistance, and occasionally maneuver 165 lb kegs with assistance.

• Ability to frequently reach with hands and arms; use hands to finger, handle, or feel objects, tools, or controls

• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a maintenance shop requiring personal protective equipment.

• The employee regularly works in a warehouse and refrigerated workspaces.

• The employee regularly works outdoors.

• The employee regularly works around high voltage, flame, hot water, and steam.

• The employee regularly works with hazardous materials.

• The employee works near moving mechanical parts.

• The employee may work on wet floors and with wet equipment.


Bell’s is an Equal Opportunity Employer